Return and Refund Policy

Welcome to www.ldone.ai, operated by 2iiD Pty Ltd 97 602 349 459, trading as LD.ONE, a company registered in Victoria, Australia. By accessing or using our website and services, you agree to comply with and be bound by these Terms and Conditions.

If you do not agree with any part of these terms, please do not use our website or services.

Use of this website

You agree to use our website in accordance with applicable laws and not to engage in any activity that may disrupt or interfere with our website or services.

All content on this website is owned by or licensed to LD.ONE and is protected by intellectual property laws. You may not reproduce, distribute, or commercially exploit our content without our prior written consent.

Services

LD.ONE provides technology services and consulting. Any proposals, statements of work, or separate agreements you enter into with us will prevail over these general terms to the extent of any inconsistency.

Return and Refund Policy

Terms of return

We aim for complete client satisfaction. However, if you are not satisfied with a deliverable or digital product purchased from us, you may request a return or revision within 14 days of delivery.

State of return

To be eligible, the deliverable must not have been substantially used or relied upon commercially. For example, you cannot request a return after you have implemented our solution or after significant dependency has been created on the work.

Reason for return

Acceptable reasons include:

• The deliverable is materially defective, incomplete, or not as described in the agreed scope.
• The wrong product or document was delivered.

Change of mind is generally not accepted, unless otherwise agreed in writing.

Process for return

To initiate a return or refund request, please contact us at:

• Email: andy@ldone.ai

Please provide your project reference, details of the issue, and any supporting evidence (e.g. screenshots or documents).

We will assess your request within 5 business days.

Process of refund

If your request is approved:

• We will either correct the issue or provide a replacement at no extra charge, or
• Issue a refund to your original payment method.

Refunds will generally be processed within 7-10 business days of approval.

Limitation of liability

To the extent permitted by law, LD.ONE excludes all warranties or guarantees not expressly stated in these terms. We are not liable for any indirect or consequential loss arising from your use of our website, services or deliverables.

Where our liability cannot be excluded under the Australian Consumer Law or other applicable legislation, our liability is limited (at our option) to re-performing the services or refunding amounts paid.

Governing law

These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.

Contact us

If you have any questions about these Terms and Conditions or our Return and Refund Policy, please contact us:

2iiD Pty Ltd (trading as LD.ONE)
Email: andy@ldone.ai

Changes to these Terms

We may update these Terms and Conditions from time to time. The latest version will always be posted on our website, with the effective date noted.